First and foremost, we guarantee that the products you receive will perfectly match our descriptions. However, if you ever find a discrepancy, we will gladly offer you a full refund or send a replacement.

We take precision seriously. To ensure consistent sizing, we use digital calipers for all our measurements, which you can clearly see in our product photos. We also state the exact hole diameter (e.g., 0.8mm) in every description so you know exactly what to expect. Additionally, we provide a handy "Stringing Guide" to help you perfectly match our beads with the right wire, cord, or pen mandrels.

We do our best to capture the true colors of our products under professional lighting. However, due to different monitor settings and screen displays, slight color variations are normal and expected. Additionally, because our products are manufactured in different production runs, there might be a slight "dye lot" variation (minor differences in shade) between batches.

We guarantee that these variations will be minimal. If you receive an item with a significant color discrepancy (more than a 10% difference from the expected shade), please contact us, and we will gladly process a refund or replacement for you.

We are committed to providing only top-quality craft supplies. To guarantee this, every batch goes through our rigorous Triple-Stage QC process: Inbound inspection, sorting, and a final pre-shipment check. We strictly filter out items with manufacturing defects, scratches, chips, or sharp burrs that could fray your cords.

However, if any defective pieces slip through our quality control, please don't worry. Simply contact us with a quick photo, and we will immediately arrange a refund or send a replacement. Your satisfaction is our priority.

At ZoeDIY, we strive for 100% accuracy, but we understand how frustrating it is to receive fewer beads than expected or find certain colors missing in a mixed pack. To ensure fairness, we have implemented a strict Weight-to-Quantity Calibration system using high-precision scales for all counting.

To further protect our customers, we add a 2-3% "Overfill Buffer" (extra beads) to every package to cover any potential discrepancies. If you still experience a quantity shortage, please contact us immediately. We will process a refund for the missing items or arrange a reshipment in your next order.

Your satisfaction and a seamless DIY experience are our top priorities.

We take transit safety seriously to prevent the frustration of broken beads or packages bursting open in the box. To address this, ZoeDIY has implemented a Reinforced Packaging standard: we use thickened zip-lock bags paired with heavy-duty bubble wrap for maximum cushioning. Every packaging style is designed to pass a 1.5m drop test.

For items prone to leaking or scattering, we use a Double-Bagging System (placing the product inside two layers of protective bags). If you still receive damaged items or experience a spill, please contact us for a prompt refund or reshipment. We are committed to ensuring your supplies arrive in perfect, ready-to-use condition.

We guarantee 100% transparency and ensure there is no price fraud or misleading information on our website. To maintain Clear Unit Pricing, we explicitly label the selling format in every product title and description. We distinguish between "Price per Bead" and "Price per Strand" so you know exactly what you are purchasing.

Furthermore, we ensure that all coupons and promotional activities are fully functional as advertised. At ZoeDIY, we are committed to honest pricing and clearly marking every specification. If you ever have questions about a listing or a promotion, our support team is here to provide immediate clarification before you check out.

To ensure the accuracy of every order, ZoeDIY follows a rigorous Three-Step Inspection Process: precise order fulfillment, ERP barcode scanning for outgoing inventory, and a final pre-packing check. We do our absolute best to ensure that mistakes and omissions are avoided.

However, if you confirm that an item was sent incorrectly or is missing from your package, please contact us immediately. We will resolve the issue right away by processing a refund for the error or arranging a prompt reshipment. Your satisfaction is guaranteed, and we are here to ensure your crafting supplies are exactly what you ordered.

A: Yes! At ZoeDIY, we offer free standard shipping on orders exceeding $20, $30, or $40, depending on your specific country and region. We have established flexible shipping rules to ensure the best value for our global customers.

Additionally, for orders over $150, we provide UPS Expedited Shipping at no extra cost, ensuring your package arrives within 4–7 business days. Most importantly, we cover the tariff for our shipments, ensuring a hassle-free delivery with no hidden customs fees upon arrival. For a complete breakdown of rates and rules for your location, please [click here to view our detailed Shipping Policy].

Most orders at ZoeDIY are processed and shipped within 3 business days. Please note that this excludes custom designs, pre-order items, and certain specialty products that require additional preparation time.

At ZoeDIY, we offer two reliable shipping speeds to fit your schedule. Our Standard Shipping typically takes 10–18 days for delivery. If you need your supplies urgently, we recommend our Expedited Shipping via UPS, which arrives in just 4–7 days.

The best part? For eligible orders, the UPS upgrade is fast and completely FREE. Plus, to ensure a hassle-free experience for our professional makers, we cover the tariff on these shipments. You can shop with confidence knowing there are no hidden customs fees upon arrival.

A: We guarantee 100% no hidden fees at ZoeDIY. The price you see is the price you pay. As we previously mentioned, we cover the tariff for our shipments, so you won't be surprised by unexpected customs charges upon arrival.

We are committed to absolute pricing integrity and transparency. If you ever feel that you have been overcharged or spot any discrepancies in your order total, please contact us immediately. We will investigate the issue and process a correction or refund right away. Your trust is our most valuable asset.

If your sourcing budget is limited and you want to start with a small order, our Clearance & Discount Zone is an excellent choice. We regularly update this section with a wide range of products, offering discounts typically between 10% and 40% OFF.

This section at ZoeDIY is a perfect way to test new styles and diversify your inventory without a large upfront investment. By taking advantage of these rotational discounts, you can maximize your profit margins even when purchasing in smaller quantities.

At ZoeDIY, we utilize a tiered pricing structure to reward business growth. We offer both retail-ready packs and bulk packaging options (for example, comparing 50pcs to 500pcs). By choosing the bulk packaging option, you can enjoy a 20% to 30% discount compared to smaller quantities.

If you have a stocking plan, combining these bulk discounts with our free shipping and UPS expedited delivery (for orders over $150) will provide a decisive competitive edge for your business. Saving on unit costs while ensuring a 4–7 day fast turnaround is the best way to accelerate your growth.

This premium discount level is exclusively reserved for our high-volume wholesale clients. To qualify for a 50% OFF discount or more, the order must meet a minimum requirement of $1,000 per individual item across at least three different product lines in a single transaction.

In addition to deep discounts, clients at this tier at ZoeDIY will be assigned a dedicated Account Manager for personalized, one-on-one service. You will also enjoy exclusive product customization services, ensuring you have a unique competitive advantage in the market. If you have large-scale sourcing requirements and wish to discuss customized solutions, please contact our support team today.

A: At ZoeDIY, we provide a secure and flexible checkout experience. We accept PayPal along with all major Credit Cards, Google Pay, and Apple Pay. Please note that we do not accept Cash on Delivery (COD) or personal checks.

To better serve our international makers, we support payments in local currencies for customers outside the United States. This means you can pay in your own currency without worrying about currency conversion fees. We believe in transparent pricing, ensuring the price you see in your local currency is exactly what you pay.

If your transaction was unsuccessful at ZoeDIY, it is typically due to one of the following reasons:
1. Address Information Errors: Please ensure that your shipping and billing addresses are filled in accurately.

2. Incorrect Payment Details: Double-check your card number, expiration date, and CVV code to ensure all account information is entered correctly.

3. Out-of-Stock Items in Cart: A product may have sold out while remaining in your cart. Simply remove the unavailable items and try again. (Pro-tip: To secure high-demand products, we recommend completing your payment promptly rather than leaving items in the cart for an extended period.)

4. System or Payment Gateway Issues: While rare, our website or payment channels may occasionally experience a temporary technical glitch. If you suspect this, please contact us immediately.

5. Bank or Card Issuer Restrictions: Your financial institution may have placed a security hold or a limit on international/online transactions.

6. Insufficient Funds: Please verify that your account balance is sufficient to cover the total order amount.

7. Network or Cache Glitches: A weak internet connection or browser cache lag can sometimes disrupt the secure payment process.

Regardless of the situation, if you are unable to identify the problem, please contact us right away. Our team at ZoeDIY is ready to assist you and ensure your ordering experience is resolved smoothly.

At ZoeDIY, we are unable to support order cancellations or modifications once the payment is completed. This is because your order immediately enters our automated fulfillment process, where our warehouse team begins picking and packing to ensure fast shipping. Halting this process midway causes significant labor and operational costs, and we truly appreciate your understanding and support in this matter.

Please double-check your cart to ensure all items and quantities are accurate before finalizing your purchase. However, your satisfaction is our priority—if you receive your order and find any quality issues, please contact us immediately for a full refund or a prompt reshipment.

Once your payment is completed at ZoeDIY, we typically process and ship your order within 3 business days. You can track your package using the following methods:

1. Email Notifications: As soon as your order is dispatched, you will receive a shipping confirmation email containing your unique Tracking Number.

2. Buyer Dashboard: You can log in to your account on our website to view your order status, access your tracking number, and see real-time logistics updates directly in your dashboard.

3. Third-Party Tracking: For detailed transit information, you can also enter your tracking number on 17track.net, a global tracking platform, to monitor its journey to your doorstep.

If your tracking information has not updated after 5 business days, please feel free to contact our support team for further assistance.

At ZoeDIY, we want you to shop with total peace of mind. If you are not completely satisfied, we offer a convenient online return system for items in unused and unopened condition within 7 days of purchase.

Please note that for non-quality related returns, the return shipping fees and all associated logistics costs are the responsibility of the customer. Additionally, a 15% restocking and handling fee will be deducted from your total refund to cover the operational costs of processing the return. To start a return, please ensure the products are in their original packaging and contact our support team for authorization.

Don't worry! If your items arrive damaged, please contact us within 7 days of receiving your order, and we will resolve the issue promptly. To help us process your claim quickly, please provide the following clear photos:

1. The outer shipping box with the shipping label clearly visible.
2.All damaged products with their original product labels.

Important Notice: Please contact us before using the products. Unfortunately, once the items have been used, we will be unable to accept any damage claims or compensation requests.

To report a damaged item, please [contact our support team here].

We do not provide return shipping labels — customers are responsible for return shipping costs.

If a package is refused for non-seller-related reasons (e.g., buyer changed mind or incorrect address provided) and returned to us, a refund will be issued only after all associated costs have been deducted from the original payment.

The following non-refundable costs will be deducted:

1. Inspection Fee: A $15 fee will be charged for any returned package that has been opened.

2. Restocking Fee: A $10 return handling fee will be charged per box for all refused shipments.

3. Return Shipping: Any return freight charges billed to us by the carrier (e.g., UPS, DHL, or Postal Service) will be deducted.

4. Original Shipping: The original shipping costs paid at the time of purchase are non-refundable.

5. Operational Cost: An additional 30% of the product price will be deducted to cover administrative and operational expenses.

Note on Refund Processing: These fees will be prioritized and deducted from the amount you have already paid. In the event that the total return-related costs exceed your original payment, you will be required to pay the remaining balance to cover the difference.

Refunds are issued to the original payment method used.

Our production facilities and warehouse are strategically located in Yiwu, China, the world’s leading industrial hub for beads and jewelry supplies. Being at the heart of the source is our core advantage, allowing us to offer the fastest new arrivals and the most competitive pricing in the industry.

In fact, Yiwu is the primary sourcing destination for many major U.S. and global brands. By choosing ZoeDIY, you are sourcing directly from the origin, ensuring you get the latest trends and highest-quality supplies before they even hit the global market.

Customer Service Hours & Time Zone Information

Due to the time difference, please refer to our active working hours below:

Beijing Time (CST, UTC+8): 09:00 – 18:00 (Current Day)
Eastern Daylight Time (EDT, UTC-4): 21:00 (Previous Day) – 06:00 (Current Day)

Note: While these are our standard hours, we often monitor messages and respond during U.S. Eastern business hours as well to ensure you receive a timely reply. Thank you for your patience!

Feel free to give us a call on WhatsApp (+86 138 6017 5689). Many of our customers find voice calls to be a much faster and more convenient way to discuss their projects and orders!

No, ZoeDIY is not a large enterprise. We are a woman-led business founded by an artisan who truly understands the needs of fellow crafters. We are dedicated to providing high-quality craft materials at wholesale prices for hobbyists and small businesses alike, while offering the personalized service and community atmosphere that big-box chain stores simply cannot provide.

ZoeDIY offers an extensive selection of both wholesale and retail craft supplies tailored for every creative vision. Our signature collections include Based Beads, Sugar Beads, Sugar Beads Crystal, Acrylic Beads, and Resin Beads. We also feature premium Rhinestone Chains, Glass Beads, Nail Charms, and a constantly updated range of seasonal DIY materials.

Whether you are an independent small business owner looking to scale or a passionate hobbyist crafting for fun, we provide everything you need to create stunning, one-of-a-kind custom pieces. At ZoeDIY, we are your one-stop source for quality, variety, and inspiration.

Anyone can shop at ZoeDIY! While we specialize in bulk craft supplies for small businesses, our online store is open to individual crafters as

No. The images and text on our website are protected and may not be copied or shared. Please contact us for authorization if you require it.

Starting a craft business from home takes both creativity and planning. Here's a simple roadmap many makers follow:

1. Perfect your craft – Practice your projects until you feel confident in quality and consistency.
2. Get feedback – Share items with friends or family and use their input to refine your products.
3. Identify your niche – Decide what makes your business unique.
4. Register your business – Choose a name and register it with your state.
5. Get licensed for taxes – Apply for a tax ID or license so you can legally collect and pay sales tax.
6. Open a business bank account – Keep your finances organized and track expenses separately from personal spending.
7. Consider professional help – A small business accountant can save you time and help you set up bookkeeping the right way.

Starting small is fine — what matters is building a strong foundation so your business can grow.

Pricing can feel tricky, but there are two proven methods most handmade businesses use. The biggest mistake new makers make is trying to combine them — adding an hourly rate on top of a full markup — which can price products out of the market. Pick one method and stick with it:

1. Simple Markup Method – Add up your material costs and multiply by 4. This covers your expenses, leaves room for wholesale or bulk discounts, and builds in profit. Try not to go below a 2x markup to keep your work sustainable.
2. Materials + Hourly Rate Method – Add the cost of your materials plus an hourly rate for your time, usually around $20 per hour. This works well if your products are time-intensive.

Whichever method you choose, check your local competition to make sure your prices are competitive while still valuing your work.

There are many ways to get your handmade products in front of buyers. Most makers start small and expand as their confidence and inventory grow:

• Online platforms – Etsy, Facebook Marketplace, or your own website make it easy to reach buyers nationwide.
• Local craft shows & pop-up shops – Great for meeting customers in person and testing new products.
• Consignment stores – Partner with local shops to place your items on their shelves in exchange for a sales commission.
• Private label for local boutiques – Offer to produce custom items under a boutique's brand name.
• Fundraisers – Team up with school clubs, daycare centers, or youth sports teams who often need items they can resell.

Many successful makers use a mix of online and in-person sales to build both a local following and an online customer base.

Personalized products are among the fastest-growing categories in the handmade market, as customers crave one-of-a-kind items with deep personal meaning. By combining our Beadable Pens, Nano Double Sided Tape, Clay, Spacer Beads, Beading Wire, and Bead Looms, you can create high-value pieces that truly stand out from mass-produced goods.

At ZoeDIY, our supplies are specifically designed for customization, making it easy for you to craft exclusive products that your customers will absolutely love. Elevate your brand and increase your profit margins by turning our premium components into your unique masterpieces.