Shipping & Delivery Policy

1. Order Processing

At ZoeDIY, most orders are processed and prepared for shipment within 3 business days after payment is confirmed.

Processing times may be longer for customized products, pre-order items, temporarily unavailable products, or orders requiring additional preparation.

If an item is unavailable or an order requires further confirmation, we may contact you using the contact information provided at checkout.

Processing time is separate from shipping transit time.

2. Shipping Rates — Mainland United States

For eligible addresses in the continental United States, our current standard shipping rates are:

• Orders below US$40: US$6 standard shipping.

• Orders of US$40 or more: Free standard shipping.

• Eligible orders of US$150 or more: Complimentary UPS expedited shipping is available under our applicable fulfillment arrangements.

The complimentary UPS service may be arranged during fulfillment and may not appear as a separately named UPS shipping option at checkout.

Please contact ZoeDIY before ordering if you need to confirm expedited shipping eligibility or delivery arrangements for a specific order.

The shipping options and charges shown at checkout are based on the applicable destination and order conditions.

3. Other Destinations

Shipping options, charges, eligibility thresholds, and delivery estimates may differ for Hawaii, Puerto Rico, Japan, the United Kingdom, Canada, Australia, New Zealand, and other international destinations.

Please enter your complete delivery address at checkout to review the shipping options and charges available for your order.

A free shipping threshold or promotional shipping benefit offered for one destination does not automatically apply to another.

Some destinations, remote areas, product types, or order combinations may have additional restrictions.

If you are unsure which shipping service applies, please contact us before placing your order.

4. Estimated Delivery Times

For eligible mainland U.S. orders, our published transit estimates are:

• Standard shipping: Approximately 10–18 days after order fulfillment.

• UPS expedited shipping: Approximately 4–7 days after order fulfillment.

Other destinations and shipping services may have different transit estimates.

Delivery times are estimates, not guaranteed arrival dates. Actual transit can be affected by carrier operations, customs processing, local delivery conditions, weather, public holidays, and other circumstances outside our reasonable control.

If your order is needed by a specific date, contact us before purchasing so we can review the available shipping options.

5. Shipping Confirmation and Tracking

Once an order has been dispatched, we normally provide a shipping confirmation containing the available tracking information.

Tracking updates may not appear immediately after dispatch. Carrier scans and tracking refresh times vary.

If you have difficulty tracking your order, contact ZoeDIY with your order number so we can review the available shipment information.

6. Customs Duties and Taxes

ZoeDIY covers applicable U.S. import tariffs for eligible shipments under its advertised shipping arrangements.

Tax and customs treatment may differ by destination, order type, and applicable law. Our U.S. tariff arrangements do not constitute a guarantee that every shipment worldwide is free of customs duties, import taxes, brokerage charges, or other destination-specific fees.

Please review the applicable shipping information and checkout terms for your destination.

If you need clarification about taxes or duties before purchasing, contact us with your shipping country and order details.

7. Incorrect or Incomplete Shipping Addresses

Customers should provide accurate and complete shipping information, including the recipient's name, street address, postal code, and required contact details.

If you notice an address error after placing an order, contact us as soon as possible.

We will review whether the address can still be corrected. Changes may no longer be possible once an order has been handed to the carrier.

Any additional delivery costs or corrective arrangements will depend on the circumstances and applicable customer rights.

8. Damaged, Missing, or Incorrect Deliveries

If your shipment arrives damaged, contains incorrect items, or appears to be missing products, please contact us with your order number and a description of the issue.

Relevant photographs of the products and packaging may help us investigate.

Our ordinary customer-service reporting window is 7 business days from carrier-confirmed delivery. This reporting window does not limit statutory consumer remedies or rights under applicable law.

ZoeDIY will review the circumstances and explain the available refund, replacement, or other appropriate resolution.

Physical returns are not normally required for many damage, shortage, or wrong-item claims. If a return is necessary, we will provide specific instructions.

For additional information, please see our Refund Policy:

https://zoediy.com/policies/refund-policy

9. Shipping Delays and Undelivered Packages

If your parcel is delayed or tracking appears to have stopped updating, contact us with your order number.

We can review the available tracking information and, where appropriate, seek further information from the shipping provider.

We do not guarantee a fixed resolution time for carrier investigations.

Nothing in this policy excludes customers' mandatory rights or ZoeDIY's legal obligations relating to delivery.

10. Policy Updates and Contact Information

Shipping services, rates, and estimates may change as carrier arrangements and destination requirements change.

The shipping terms applicable to an order are those confirmed when the order is placed, together with any additional arrangements expressly agreed for that order and applicable customer protections.

If you have questions about shipping, delivery times, tracking, or customs arrangements, please contact:

Email: hello@zoediy.com

Website: https://zoediy.com